Privacy Policy

1. Introduction

Viyode Mejemu ("we," "us," or "our") operates a mobile pet grooming service in Cincinnati, Ohio, accessible at viyode-mejemu.info. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our online booking system, or communicate with us through any channel.

By accessing our website or submitting a booking or contact request, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document periodically, as we may update it from time to time. This policy applies to all users located in the United States, and we operate in compliance with applicable US federal and Ohio state privacy laws.

2. Information We Collect

We collect information you provide directly to us when you complete our contact form, submit a booking request, or communicate with us by telephone or email. This includes:

• Your full name and email address
• Telephone number
• Mailing or service address within our coverage area
• Your pet's name, breed, and any relevant health or behavioral notes you choose to share
• Preferred appointment date, time, and service selection
• Any additional notes or questions included in your message

We also collect certain technical information automatically when you visit our website. This may include your IP address, browser type and version, pages you visit, referring URLs, and the date and time of your visit. This information is collected through standard web server logs and, where consented to, through cookies or similar tracking technologies.

We do not collect sensitive personal information such as financial account numbers, Social Security numbers, government-issued identification, or health information beyond voluntary pet care notes.

3. How We Use Your Information

Information you provide is used solely for the purposes of operating our mobile pet grooming service. Specifically, we use your personal information to:

• Process and confirm your grooming appointment requests
• Communicate with you about your appointment, including confirmation, reminders, and any scheduling changes
• Respond to your questions and inquiries submitted through our contact form
• Maintain records of past appointments for service continuity
• Improve our website and services based on general usage patterns
• Comply with legal obligations applicable to our business operations

We do not use your personal information for automated decision-making, profiling, or to create marketing segments. We do not sell your personal data to third parties for their own marketing purposes.

4. Legal Basis for Processing

Our processing of your personal information is based on the following grounds, depending on the nature of the interaction. When you submit a booking request or contact form, we process your data to fulfill the service you requested, which constitutes a contractual basis. When you voluntarily provide information about your pet's health or behavioral notes, you are providing that information with your express consent, and you may withdraw it at any time by contacting us directly.

Certain processing activities, such as maintaining records for service history or responding to legal inquiries, are carried out under legitimate business interests or legal obligation. We assess these interests against your rights and only process data where our interests do not override your fundamental privacy rights.

5. Information Sharing

We do not sell, rent, trade, or share your personal information with third parties for commercial purposes. Your information may be shared in the following limited circumstances:

• With service providers who assist us in operating our website, such as web hosting companies, solely for the purpose of providing those technical services and subject to confidentiality obligations
• When required by law, court order, or government authority
• In the event of a business transfer, merger, or acquisition, in which case we will notify users prior to any transfer of personal information

Any third-party service providers we engage are contractually prohibited from using your personal information for any purpose other than providing services to us.

6. Cookies and Tracking

Our website uses cookies to store your consent preferences and to support basic website functionality. A cookie is a small text file stored on your device when you visit a website. We use a cookie named "vmi_consent" to record whether you have acknowledged our cookie notice, so you are not shown the same notice repeatedly.

If we use analytics tools, such tools may place their own cookies subject to their respective privacy policies. You may control cookie settings through your browser. Disabling cookies may affect some functionality of this website but will not prevent you from accessing our primary content. For full details on the cookies we use, see our Cookie Policy.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including the duration of any service relationship and any period required by applicable law. Booking records are retained for a period consistent with standard business recordkeeping practices. Contact form submissions are retained for a reasonable period sufficient to respond to your inquiry and for any follow-up communication.

After the applicable retention period, personal information is securely deleted or anonymized. You may request early deletion of your personal data by contacting us directly at the address provided in Section 13.

8. Your Rights

Depending on your state of residence, you may have certain rights regarding the personal information we hold about you. These rights may include the right to access the personal information we hold about you, the right to request correction of inaccurate data, the right to request deletion of your personal information (subject to applicable legal exceptions), and the right to opt out of certain processing activities.

To exercise any of these rights, please contact us using the information in Section 13. We will respond to verifiable requests within the timeframe required by applicable law. We will not discriminate against you for exercising any privacy rights available to you.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include the right to know what personal information we collect about you and how it is used, the right to delete your personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law.

California residents may submit a verifiable consumer request by contacting us at [email protected] or by telephone at +1 (513) 338-5676. We are required to respond to verifiable consumer requests within 45 days of receipt. We will not discriminate against you for exercising any rights under the CCPA or CPRA.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include using secure email communications and limiting access to personal data to those individuals who need it to perform their job functions.

No method of transmission over the internet or electronic storage is entirely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security. If you believe your personal information has been compromised, please contact us immediately at [email protected].

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will take steps to delete that information promptly.

Our booking services are intended for use by adults who are the responsible owners of the pets being groomed. If a minor is present during a grooming appointment, consent and responsibility remain with the adult account holder who made the booking.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or operational requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of our website following any update constitutes your acknowledgment of the revised policy.

If we make changes that materially affect how we use your previously collected personal information, we will take steps to notify you, which may include posting a notice on our website or contacting you directly if we have your email address on file.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the personal information we hold about you, you may contact us through any of the following channels:

We aim to respond to all privacy-related inquiries within a reasonable timeframe, and no later than within the period required by applicable law for formal consumer rights requests.